Terms and Conditions

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

When sales and other special pricing is applicable, including “tier” pricing, the overall discounted rate will be limited to a total value of no more than $2,000.00, even though the order may qualify for a larger discount amount.  All applicable discounts will be offered up to a total of $2,000.00 per month for any one client.

Our site is secure and 100% PCI Compliant. We accept card payments from banks based in the U.S. only. We accept Visa, American Express, Discover and MasterCard. We do not charge for any item until it is ready to ship. If you do not wish to pay online, you may send your card information via phone, fax or by post. We also accept Wire Transfer ($35.00 fee), PayPal (with fee) and Western Union or Moneygram.

Special Instructions field:

During check out, if you would like us to be aware of any special handling or condition, please let us know in the Special Instructions Field.  Instruction examples might include things like “Please value this order at (specified amount)”, or “please leave this order on the front porch”, or “please send order without requiring signature”.  Failure to place your special instruction in this field at check out could result in an error on your order.  Sending any instruction via email or text, including Whatsapp is no guarantee that the instruction will be received and followed.

Order Specifics:

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always attempt to contact you first to ensure that the price is acceptable.

Orders that cannot be funded will be returned to inventory after 15-days. If subsequently re-ordered, the order will be subject to the current pricing which may include increases that might occur during that period of time.

Shipping and Handling

IMPORTANT: Direct Signature will be required for all domestic orders shipped with a value in excess of $500.00 unless specified otherwise by the client through the “other instructions” field of by email, or fax.  Please note that in order to send your order without signature required (even though it exceeds $500 in value) we must UNDER-value your order.  This means that we will mark the order just under $500 when we ship it and if it is lost or undergoes damage in shipping, the total value of your claim cannot exceed the amount declared.

IMPORTANT: SHIPPING COSTS are subject to change without notice. The base shipping rate of $12.00 reflects a one-pound, domestic, ground delivery not requiring a signature. Adjustments may apply for other delivery options, weights, or destinations. Final costs are based on weight and size of the package/s being shipped and the method of delivery chosen by the customer. We DO NOT charge separate handling fees.  We offer free Ground shipping on all domestic orders in excess of $1,250.00.

IMPORTANT: All orders are insured to their invoice value (unless specified by the client). All International Orders are handled as “Ex Works” meaning that True Tape is no longer liable for the package as soon as it is received by the respective shipping company. If your parcel is lost in transit, a delay in order fulfillment is likely while an investigation is opened through the respective shipper (i.e. FedEx or the US Postal Service). If requested by the customer, a replacement order can be shipped immediately at the customer’s expense. If reimbursed by the shipper for the lost parcel, the customer will receive the full credit that is due.  Please call with any questions or concerns. Please note that the purchaser is responsible for all importation duties, taxes and customary fees required by their respective countries.  True Tape does not send packages “duties paid”.

If you prefer to use your shipper/freight company, True Tape will accommodate that request so long as the freight company/shipper is willing to pick-up from True Tape. An additional $15.00 is required to accommodate the request. Thank you.

Delivery Schedule

We begin filling Domestic orders as soon as they are received. Most of our orders are normally shipped within 24-hours of the time that they are received.  If we do not ship within 24-hours of reception of your order, we will pay the Domestic Ground FedEx shipping charge.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.  International orders are processed as soon as funds are fully received.

Back Orders

If your item is not in stock, we will back order it for you or cancel the back order depending upon whether the items requested are no longer available or will take longer than 7-days to send. We will pay the shipping cost on all Domestic back-ordered items. International orders that cannot be immediately fulfilled at the time the order is placed, will be set aside until all items can be shipped at once.

Mistakes in Ordering

Mistakes in orders placed online by customers can be exchanged for the proper item/s for a full refund so long as they are in a sellable condition once they are returned.  True Tape will not pay for the cost of the return of the  mistaken item from the customer to True Tape, nor will True Tape pay for the shipping costs to send the replacement item/s to the customer.  When True Tape sends the wrong item by mistake, True Tape will pay for both the return of the product that True Tape sent in error and pay for the item/s that was ordered by the client and should have been originally sent.  True Tape will ship the replacement in the same manner as the original order.  For example, if the shipment was originally ordered using FedEx Ground, True Tape will use FedEx Ground to send the proper item/s.


Your satisfaction is guaranteed. We offer a 100% money-back guarantee on all non-liquid purchases (excluding shipping) returned within the first 30-days of the date shipped. A 15% re-stocking fee might be levied for returns over 30-days, depending upon product condition.

PLEASE be aware on all rolls with a width narrower than 1/2″, we have an acceptable tolerance level of up to 1/16″ on either side of the target width. For example, if a client wishes to have us send a 1/4″ wide roll, acceptable roll widths can vary from 3/16″ – .3125″ or 5/16″. Most of the time, the vast majority of rolls will be on the target width; however, some anomalies occur, for example, when “warped” rolls are processed and there is some shifting from side-to-side as the smaller rolls are wound into finished roll sizes.

Performance Promises or Guarantees

We do NOT “guarantee” a particular hold time for our adhesives line. Many factors can have an impact on the performance of an adhesive, including, but not limited to: wearer’s diet, application method, wearer’s activity level, ambient temperature, exposure to humidity, etc. We only offer the adhesive types that are most likely to provide the longest possible, most-secure hold. Each of our adhesive lots is certified to assure the best quality and strictest adherence to our exacting specifications. MSDS sheets for all of our products are available by request or by links in our online store.  True Tape products are not intended for use in wound care and no warranty exists, express of implied, that convey a medical benefit.


True Tape does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

We reserve the right to utilize email addresses on file to send promotional information regarding True Tape products only. These emails might include; coupons, sales points, new product information, recalls and/or other pertinent site and product news. Client can opt out of all promotional campaigns by sending an email to sales@truetape.com with “PLEASE REMOVE” in the subject line. Thank you!


In the event a legal claim might arise between Purchaser and True Tape, LLC., its associates, affiliates, and/or assigns, or Purchaser’s client/s and Purchaser and/or True Tape, LLC., its associates, affiliates and/or assigns, such disputes shall be settled and resolved exclusively by Binding Arbitration the rules of which shall be dictated by the applicable arbitration laws for the State of Colorado. Any and all arbitration settlements against True Tape, LLC. shall be completely resolved with a total expense value not to exceed $2,500.00, including all applicable attorneys fees, and affiliated expenses.

More about Colorado Arbitration can be found at this website: http://www.coma.com